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Patient Information

Iredell County Pets Are Our Priority

At Mooresville Animal Hospital, we are dedicated to our beloved patients and their proud owners, backed by years of experience and a true passion for pets we strive to make every visit to our clinic a positive veterinary experience.

Book An Appointment

What to Expect at Your First Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Get Settled

We ask that you arrive about 10 minutes early so that you have time to fill out our New Patient Form. If you'd like to save a bit of time, you can complete the New Patient Form online in advance.

Meet Your Veterinarian

A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.

Examination, Diagnosis & Treatment

Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine the best treatment plan for your four-legged friend.

Our Pet Care Philosophy

We proudly serve pet owners in Iredell County. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion. 

We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to Iredell County pets.

Hospital FAQs

Whether you are about to visit our Mooresville veterinary clinic for the first time, or you have been coming to us for years, you may have questions about our office policies, payment options, service or booking procedures.

To help you to get the most out of your visit to our veterinary hospital read through the answers to our vet clinic's FAQs below.

  • What types of payment options are available?

    Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

  • Are there payment plans available for my pet’s care?

    We are proud to offer CareCredit and ScratchPay as financing options. Each offers an easy application process that will give you results in minutes.

  • Will I be provided with an estimate of costs?

    We are happy to provide you with a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

    We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

  • Should I call ahead to book an appointment?

    Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

    In the event that your pet needs emergency care, please contact us right away.

    Book Your Next Appointment

  • Do you offer end-of-life care for pets?

    Yes. As pet parents, one of the most difficult experiences we face is the impending loss of a beloved companion.

    Whether your best friend is in their golden years or has been diagnosed with an incurable or terminal illness, dealing with your pet's last days can be very emotional and difficult. 

    That's where Iredell County's hospice and end-of-life care services can help.

    Our team will do everything we can to make your pet's final days or weeks calm, comfortable and pain-free, including performing a comprehensive quality of life exam, prescribing medication and food for pain management, and offering humane euthanasia when the time comes

    Our vets bring experience, skill and expertise in veterinary care to help you develop a compassionate end-of-life plan customized to your pet's needs.

    Book Your Next Appointment

  • What is your appointment cancellation policy?

    If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

  • What does Fear Free® certification mean?

    Founded upon the mission of preventing and alleviating fear, anxiety, and stress in pets, Fear Free® provides training and certification for veterinary professionals and pet owners on how to care for a pet’s emotional wellbeing as well as their physical wellbeing. 

    Becoming a Fear Free Certified® Professional requires the completion of a rigorous Fear-Free training program that teaches practices and protocols for safeguarding the emotional wellbeing of their four-legged patients, as well as pet parents, and team members.

    Whether your pet is comfortable in most situations or more fearful and anxious, our Fear Free Certified Professionals are trained to help make your pet's visit to our Iredell County veterinary clinic a positive, friendly experience.

    Learn More About Fear Free Protocols & Certification

  • What types of animals do you treat?

    We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.

  • Where can I purchase my pet's prescription and food?

    You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

  • What are the fees associated with an emergency visit?

    A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

    If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

  • Can you help with my pet insurance?

    We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.

Medical Records

Access your pet's medical records with the PetPro Connect app.

Download Apple App

Download Android App

New Patient Form

Fill out the New Patient Form or Boarding Form before your visit.

New Patient

Boarding

Financing Options

Get financing with CareCredit quickly and easily.

CareCredit

ScratchPay

New Patients Welcome

Mooresville Animal Hospital is accepting new patients! Our Fear Free certified vets are passionate about improving the health of Iredell County companion animals. Book your pet's first appointment today.

Contact Us

(704) 664-4087